Privacy Policy

K9Link AI Privacy Policy - How we collect, use, and protect your personal information.

Last Updated: January 2025

1. Introduction

K9Link AI (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out contact forms on our website
  • Join our waitlist or pre-order
  • Subscribe to our newsletter
  • Register your K9Link device

This may include:

  • Name
  • Email address
  • Shipping address
  • Payment information
  • Information about your dog (breed, size, age)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website

Device Data

When you use a K9Link device, we may collect:

  • Health and activity data from your dog’s collar
  • Location data (GPS)
  • Camera and audio data (only when you enable these features)

3. How We Use Your Information

We use collected information to:

  • Process your orders and manage your account
  • Provide and improve our products and services
  • Send relevant communications (with your consent)
  • Analyze device performance and improve AI models
  • Comply with legal obligations

We process your personal data based on:

  • Consent: Where you have given clear consent
  • Contract: Where processing is necessary for a contract with you
  • Legal Obligation: Where we need to comply with the law
  • Legitimate Interests: Where we have a legitimate business interest that does not override your rights

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist our operations
  • Professional advisors (legal, accounting)
  • Authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

8. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Object: Object to certain processing activities

To exercise these rights, contact us at privacy@k9link.ai.

9. Cookies

Our website uses cookies to enhance your browsing experience. For more information, please see our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

11. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website.

13. Contact Us

For questions about this Privacy Policy, contact:

K9Link AI Email: privacy@k9link.ai